FAQ

GENERAL

How Do I Get in Touch With Customer Service?

 

      There are several ways to get in touch.

  •   EmaIl us at hello@yella-activewear.com.  
    • Include your reason for reaching out in the subject line. If it's regarding a specific order, please include the order #.
    • We respond to email inquiries M-F within 24-48 hours.
  •  
  • Call or text us at (213) 973-3904
    • We respond between 10:00 AM PST - 5:00 PM PST with any inquiries.
    • If we are unavailable, leave us a voice message or text with inquiry details and we'll follow up ASAP.

Where is my order?

Uh-oh! There are a few ways to check…

  • If you have an account with us, log-in and review your order history.
  • Double check the shipping confirmation email with tracking details. We send all our order either will USPS or Sendle.
  • If you’re still having trouble finding out where your order, please send us an email at hello@yella-activewear and we’ll get to the bottom of this.

What size is right for me?

Our items run true to size, but always say that if you are between sizes, size up!

Under each product, you’ll find a Size Chart link and it will outline the sizing information for that specific product.

Our seamless collection (linked) is on the compressive side, so if you don’t want a super tight fit, we recommend sizing up.

For our Italian & Turkish collection, we recommend sticking with your regular tops & bottoms sizing.

Do you sell gift cards?

Yes! We sell e-gift cards at the moment. We offer $75.00, $100.00, $150.00, $200.00, $250.00, $300.00, $350.00 & $400.00 gift cards at the moment. You can find them here (linked).

Do you offer payment plans?

Yes! We offer Afterpay which lets you divide your purchase into four easy payments.

Do you offer wholesale?

We do! Please send an email to daniellamizrahi@yella-activewear.com to discuss further.

ABOUT

Where is YELLA based?

Who started Yella?

Daniella M. is the founder of YELLA. She was inspired by her father’s dedication to movement and the values he passed on to her to move her body everyday as a means to living a healthy, happy & productive life.

What is the design inspiration behind the current collection?

Our inspiration always comes from our fabrics. We build our garments around the specialty fabrics we select. Hand-feel is so important, so we have to create a product that emphasizes just that.

What is the Movement Club?

We are so glad you asked! The Movement Club is a place where you’ll find movement inspiration, stories of great movement motivators and discussions on topics ranging from health & wellness to movement tips.

Where does Yella make the merchandise?

We make our merchandise in select manufacturers around the world. Currently, we produce in Italy, Turkey & Portugal. We hope to expand to some other exciting countries that we feel are on the forefront of advanced manufacturing capabilities.

Does Yella work with ethical factories?

Yes, from suppliers to manufacturers all the factories we work with adhere to strict EU guidelines.

While not all of them, most factories are family owned businesses passed down through generations.

Our main fabric suppliers are Oeko-Tex, Textile and Health, GRS, RWS, BCI, Supima®, REACH certified & Blue Designed Certified.

WORK WITH US

Do you partner with non-profits?

Not at the moment. We look forward to partnering with a non-profit that aligns with our mission of movement, wellness & mental health. If you feel your non-profit might be a good fit please send us an email at daniellamizrahi@yella-activewear.com .

How do I apply to be a Brand Ambassador?

Please email daniellamizrahi@yella-activewear.com and include “Movement Club Ambassador” in the subject line. Additionally, please include your IG handle, brands you have or currently work with and what you’re hoping to achieve as a YELLA ambassador. We’ll take it from there.

Do you offer a discount to Social Media Influencers, Fitness Instructors, Mental Wellness Coaches or Therapists?

We do on a case by case basis. Please email us at hello@yellaactivewear.com and we’ll see if there’s anything we can do.

PAYMENTS

What kind of payment does Yella accept?

We accept all major credit cards and debit cards. We also give you the option at checkout to make a purchase through Paypal.

Will my payment information be secure?

Yes, your information is secure. We don’t share or sell your information to 3rd parties.

How does Afterpay work?

FABRICS

What does “Bonded” mean?

We source our fabrics from specialty mills in Italy & Portugal.

What is “Seamless" Fabric?

What is "Bio-Based" Fabric?

Where do your fabrics come from?

PRODUCT

How do I find the right size for me?

Yes, your information is secure. We don’t share or sell your information to 3rd parties.

Will the Yella leggings shrink?

We accept all major credit cards and debit cards. We also give you the option at checkout to make a purchase through Paypal.

How do I care for my Yella pieces?

Why are your leggings so expensive?

Why are the Yella Sets less expensive than buying the pieces individually?

Can I mix and match Yella pieces to make a Yella Set?

Where can I give product feedback?

Sale

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